Feel Porto turns your stays into unique experiences.To make this possible, there is a real dream team that works hard every day to deliver the best service and experience to its guests.
We decided to let our community know who is behind this “magic”, so we launched the Meet our Team series.
In our first interview, we were accompanied by Mário Pinheiro, an exceptional professional and person.
Get to know Mário’s professional career and his role at Feel Porto!
- What is your current position?
I am currently the Director of Operations at Feel Porto.
- Where were you born?
I was born in Porto, in the magnificent city of Invicta.
- What is your background?
I have a degree in Hotel Management and Administration.
- Which companies have you worked for?
I’ve done what I could to create a solid, diversified career in some of the most prestigious hotel chains. These include Ritz-Carlton, Hyatt, Yeatman, Sheraton, Palazzo Versace and Monument Hotel Barcelona.
- What was your last role before you started working at Feel Porto?
Before joining Feel Porto, I worked at Hotel SOFIA Barcelona by Hyatt as Front Office Manager.
- What is the focus of your professional role?
In this new stage at Feel Porto, my main focus is to ensure that the entire operation is efficient and offers an exceptional guest experience, balancing excellence in service with overall staff satisfaction.
I’m also currently focused on successfully launching new projects for the company.
- What has been the biggest challenge in your current role so far?
The biggest challenge I’ve faced so far in my role is maintaining operational efficiency across multiple clusters, ensuring consistent quality across all of them while managing different teams.
- How do you seek to innovate in your work? / What innovations have you already implemented?
The innovation that predominates in my work is the combination of technology with an increasingly personalized service. I believe that personalization is a key area, which is why I invest in tools that facilitate the guest’s overall experience, even before they arrive.
- Insights into the future of the hospitality industry
As for the future of the hospitality industry, I predict that it will be increasingly shaped by technology, with automation and artificial intelligence transforming the way we personalize and make services more efficient. Sustainability will also be a decisive factor, with tourists looking for accommodations that adopt responsible environmental practices.
In addition, the demand for genuine, immersive experiences will continue to grow, requiring businesses to offer a deeper connection to local cultures and communities. I’m currently involved in a project that focuses on exactly this aspect.
- What’s it like working at Feel Group?
Working at Feel Group is a very dynamic and challenging experience, where new opportunities arise every day to innovate and take part in new projects.
I would highlight the collaborative and friendly atmosphere, where team spirit is always present.
